Your Privacy is Our Priority
At SalamHealth, we understand the sensitivity of mental health support. This policy explains how we collect, process, and protect your data when you use our AI-assisted navigation platform.
1. Information We Collect
Chat Data: We collect the text transcripts of your conversations with our AI to provide support and context during your session.
Account Info: Basic information such as email address and subscription status to manage your access to the platform.
Clinical Metadata: If you are in Florida or New York and eligible for clinical review, we collect relevant summary data to facilitate provider handoff.
2. How We Use AI
Our platform utilizes OpenAI's technology to provide guidance. Your data is processed in accordance with strict security standards.
- Free Tier users: Data is session-only and cleared within 24 hours.
- Paid Tier users: Data is retained for 30 days to provide continuity of care.
- Safety Monitoring: All chats are scanned in real-time for crisis indicators to ensure immediate redirection to emergency services if needed.
3. Data Security
We use industry-standard encryption (AES-256) for data at rest and TLS for data in transit. We do not sell your personal information to third parties or advertisers.
4. Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal data. You can request data deletion at any time by contacting support.
If you have questions about this policy, contact us at privacy@salamhealth.ai